24/7 customer service!

Our team is always ready to help you
if you have any questions about our service.

Email

Send us your question and we will contact you as soon as possible.

Call

Call us for questions and we will do our best to help you.

Chat

Message us via Facebook Messenger and our team will further assist you.

Frequently Asked Questions

For guests

What is MusjrooM?

MusjrooM is a service that offers lastminute local accomadation.

What payment methods do you offer?

You can pay with  iDEAL, PayPal or creditcard.

How does the rating system work?

Hosts and guests rate each other. This way, guests and hosts help each other to better respond to their next booking.

How can i cancel my request?

Cancellation of an request happens via the app and is free of charge until the host has accepted the request.

Why can't I see a host's contact information?

To protect the privacy of hosts, we keep the contact information hidden until a booking has been confirmed.

What is the maximum respons time for an request?

The host has a maxium of 5 minutes to approve an requests.

How do I sign up as a guest?

You can easily log in using the app.

How do i get in touch with hosts?

Once your request is approved, you can message the host via the app.

How many guests can I bring with me?

The number of guests you may take depends on what the host requires.

When do I pay for a booking?

You will pay for a booking as soon as your request is accepted.

For hosts

Who can become a host?

Anyone willing to advertise their accommodation and want to earn money can easily become a host at MusjrooM.

How do I become a host?

You can simply sign up as a host and start listing your accommodation right away.

What kind of accommodations can I advertise?

You can advertise a private room, shared room or hostel.

Where can I see the total profit of a booking?

You can see the potential profit of a booking when a guest send you a request.

What kind of payout methods do you offer?

Our hosts will be paid by bank transfer or PayPal if possible.

Why is the guest's contact information not visible?

To protect the privacy of hosts, we keep the contact information hidden until you accept the request for a booking as a host.

How often will I be paid?

Hosts are paid every week.

How do I get in touch with guests?

Once you accept a request for you accommodation, you can contact the guest through the app.

How do I determine the right price for my accommodation?

Consider the time, effort and amenities you offer. The location is also relevant and pay attention to the price competition in your area. MusjrooM accounts 12% commission of the total price of a accommodation.

 

Do I have to pay taxes on my earnings?

Our hosts are responsible to follow the rules of their current fiscal laws for payment.

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