F.A.Q.s

Welcome to the F.A.Q. page of Musjroom. Here you can find questions and answers about the selected category:


Starting as a host

How can I become a host?

Becoming a host on Musjroom takes no time. All you need is the free app which can be downloaded from App Store or Google Play. You then need to create an account and enter some data to become a host.

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What are the requirements I have to meet if I want to become a host at Musjroom?

Almost anyone can become a host at Musjroom as long as you are 18 years or older and can provide identification. Do you have a place to sleep available for rent? Download the app, complete your profile and start advertising your space.

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How can I rent my house, apartment, room or sofa couch?

With your Musjroom-account you can also become a host. When you open the app you see a menu icon on the bottom right. Open that menu and you see the opportunity to swith to host – choose ‘switch’. Follow the steps to add a room, upload photos, set your price and start making money.

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Who can become a host at Musjroom?

Anyone who is 18 years or older can become a host at Musjroom. Whether you are someone with a spare room, or a student with a sofa bed, with Musjroom you can start monetizing right away. Do you have an enterprise? As long as you have a place to sleep to advertise you are welcome to register with Musjroom as well.

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What kinds of space can I rent out?

With Musjroom you can rent out different types of locations. As long as it is a place to sleep, so no event spaces or conference rooms, you are at the right place. Examples of accommodations can be private rooms, studios, apartments, a shared room, but also a gest bed, air mattress or sofa couch.

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Why should I become a host with Musjroom?

There are a few benefits that come with hosting with Musjroom. With the help of Musjroom you can advertise your empty rooms to potential guests. Musjroom doesn’t charge a service fee, so advertising your space is 100% free of charge. You will be paid weekly and you decide who gets to book your space. You are in charge over the availability of your space, your price and your house rules.

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What do I have to do to find guests?

All you have to do to start welcoming guests to your accommodation is to advertise your space with the Musjroom-app. You upload a few photos, add a description and enter the availability. Your advertisement is now visible for anyone who uses the Musjroom-app to find a place to stay. 100% free of charge.

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Can I use other platforms than Musjroom to rent out my space?

Yes, you can. We even recommend you to do so, this way you increase your chance to earn more and fill your accommodations. With the Musjroom-app you can even synchronize your availability with the calendar of your Airbnb advertisement.

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Can I list multiple rooms to my host-account at the same time?

You can advertise as many rooms as you want. It is free of charge and easily done with the Musjroom app. Per room you can see your availability and when you can expect your guests.

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How much can I earn as host with Musjroom?

As host you can earn up to €449 per week. Do you have a place to sleep available for guests? Advertise it with Musjroom, you decide your price and how many guests you want to receive. Register as host now and start monetizing your spare room, sofa couch or air mattress.

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Do I have to pay a service fee as host?

As host you don’t pay a service fee. You decide the price of your room and that is what you get. The guests pay a small commission to us, that’s all.

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How do I get good reviews?

Finding a place to stay is easy with Musjroom. You open the app, you chose the option “for tonight” or another date. The app immediately shows you all the suitable accommodations nearby. Make sure to allow the app to use your location. You can also look for a specific room in a specific city. After you’ve found your perfect place to stay you send your request to the host.

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Availability

How do I manage my availability?

As host you decide when you make your room available. In the Musjroom-app you’ll find a calendar. That’s where you indicate which days your space is available for guests. You can also decide per booking if you want to accept it or not. You’ll always be in charge of your own calendar.

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Can I change my availability after my space has been booked?

You can change your availability per room in the app, but as soon as a room is booked and payed for it is set. Be aware of that when you accept a booking. If you are forced to cancel the booking due to special circumstances, you must first communicate this to the tenant yourself via the secure chat function. In addition, you immediately inform the Musjroom office and we will look for a solution together.

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Bookings

How can I see when my space is booked?

As host you can find your availability in de Musjroom calendar. The days where your room is booked are crossed out. This way you always have an insight in which days you can welcome your new guests.

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What do I do after I receive a booking request?

You will receive an SMS, email and a notification via the App as soon as there is a request for a booking. You have a maximum of one hour to approve or reject this application via the app. If you do not approve or reject the application within this time, the application will automatically expire.

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What happens after my guest cancels the booking?

As soon as the guest cancels the booking, the booking automatically expires and your space becomes available again.

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Where do I see the requests and bookings?

When you have switched to host in the app, you will find a nice overview of all your requests and bookings.

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How do I communicate with my guests?

As soon as you accept a request from a guest and the guest has paid, the secure chat function is released in the app. That way you can easily communicate with your guest via the app!

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How do I determine which guests I allow in my accommodation?

Each guest has a profile with their own stars and reviews they have received from other hosts. Based on these reviews you can decide whether you want to allow the guest to stay overnight.

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What kind of guests book my accommodation?

The Musjroom travelers are mainly young friendly people who like to go on an adventure. They want to discover new things and consider gaining new experiences more important than a luxurious hotel room.

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How can I cancel a booking as a host?

Canceling a booking if is currently not possible. If you still want to cancel a booking for urgent reasons, you should contact us and we will look for a suitable solution together.

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Payouts

When will I get paid?

After your guest left and checked out the money will be transferred to you right away. Depending on where you have your banking account the money will be in your account within 3-5 workdays. This is fully automated.

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How do I change my banking account?

To change your banking account as a host you have to contact us by phone or by e-mail.

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Is it safe to make money with Musjroom?

To make money at Musjroom you enter into an agreement with another user. It is important to ensure your safety. Read the experiences from other guests for example, and make sure there is always some who knows where you are staying. Do you have any questions or do you want to report a problem? Contact us and together we will find a solution.

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Do I pay transaction costs?

At Musjroom you do not pay any transaction costs.

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How much service costs do I pay as a host?

As a host you do not pay any service costs. You determine the rate for your room and that's what you get. The guests pay a commission to us when booking, as a tenant you have nothing to do with that.

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Do I have to pay tax on the money I earn through Musjroom?

You can declare the money you earn at Musjroom every year with your tax return as "income from other work" and you pay income tax on this. However, you have an exemption up to a certain amount and you do not have to give it up. Check belastingdienst.nl for the current amounts.

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Starting as a traveler

How can I become a tenant at Musjroom?

Becoming a tenant at Musjroom is simple. You have to be at least 18 years old. Download de app, fill in some details and you are all set to book your first stay.

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How do I find an overnight stay?

Finding a place to stay is easy with Musjroom. You open the app, you chose the option “for tonight” or another date. The app immediately shows you all the suitable accommodations nearby. Make sure to allow the app to use your location. You can also look for a specific room in a specific city. After you’ve found your perfect place to stay you send your request to the host.

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How do I know with whom I am staying?

Would you like to know with whom you are staying? Every user has a personal profile on which you’ll find information. You can see how long they’ve been using Musjroom, which languages they speak and which reviews they’ve received. Both tenant and host can receive reviews.

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What kind of accommodation can I book with Musjroom?

The accommodations available with Musjroom are very diverse. They vary from a private room, studio, apartment, a bed in a shared room to a sofa bed or air mattress. With Musjroom you can book all these options very easily ‘on the go’. Find your perfect place to stay in the Musjroom-app.

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Is Musjroom suitable for groups?

At Musjroom we have many different types of spaces. It depends on the location itself whether or not it is suited for groups. You can find the complete overview of all the accommodations in the Musjroom-app.

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How do I pay for my reservation?

As soon as your host grants your request you’ll find the option to pay for your reservation in the Musjroom-app. You have 60 minutes to complete payment, after 60 minutes your reservation will automatically be cancelled.

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Booking

How do I book a safe accommodation?

Before you send your request to the host, check the reviews of an accommodation. Both tenants and host receive a rating and reviews. That way you can make your choice based on the experiences of other users. When you are ready you send your request to the host and within one hour you receive confirmation whether your request is granted. After the host grants your request you pay for your reservation and everything is set.

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How do I confirm a booking?

Confirming a booking at Musjroom is super easy. You chose your accommodation and send a request to the host. When the host grants your request you pay for your stay and your reservation is complete. Through the safe chat function of the Musjroom app you discuss with your host at what time you check in and check out.

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Can I modify a booking?

At this point you can not modify a booking. You can, however, discuss with your host in the safe chat function whether your stay can be moved to another date.

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How can I cancel a booking?

The guest can cancel a booking after their request has been granted by the host. As long as a request is pending it can not be cancelled. You cancel your booking through the app. As long as you cancel your booking before 14:00 on the day of your arrival your fee will be refunded without the commission. When you cancel your booking after 14:00 on the day of your arrival you will not receive a refund. After cancellation, your booking expires and the room will be available for other guests.

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Where can I find my bookings?

After you’ve completed your reservation you’ll find them in the app at ‘my travels’. Under the ‘expired’ tab you find the journeys you’ve completed with Musjroom, under the ‘active’ tab you find which journeys are coming up next.

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How do I contact the host?

As soon as your request is accepted and you’ve paid for your stay you can use the safe chat function in the Musjroom-app. This way you can easily communicate with your host and arrange at what time you check in or out.

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What happens when a host cancels my booking?

When it occurs that a host cancels a booking we will always keep you informed through e-mail or by phone. Together we look for a fitting alternative place to stay.

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Payment

Which payment methods does Musjroom accept?

You can easily and safely pay by iDeal and Creditcard with Musjroom. Soon PayPal will be added as payment method as well.

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General

What is Musjroom?

Musjroom is a platform where supply and demand meet of places to spend the night. Think of it as a marketplace for overnight stays. Everyone can advertise his or her room, apartment, sofa bed, air mattress or other spaces for free. Travelers who need a place to spend the night can book them at the time and place they need it. All you need to book your place to stay is already within reach: use our beautiful and free Musjroom-app. As soon as you open the app you’ll see an overview of all available locations within 3 kilometres from your location. Naturally it is also possible to search manually within a city of choice. As soon as you find a proper place to stay you send a request to the host. He or she has one hour to respond to your request, if they don’t your application will automatically be cancelled. This way you’ll always know where you stand.

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Who is behind Musjroom?

Musjroom is a Dutch start-up, founded by the brothers Khosrou and Rostam Golzad. With their team, Howan, Marc, Lars and their interns, they do everything they can to make their dream for Musjroom to come true. Throughout the years multiple articles and interviews have been published about the extraordinary story of these young men and their ambition.

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Who can become a host at Musjroom?

Anyone who is 18 years or older can become a host at Musjroom. Whether you are someone with a spare room, or a student with a sofa bed, with Musjroom you can start monetizing right away. Do you have an enterprise? As long as you have a place to sleep to advertise you are welcome to register with Musjroom as well.

Read more
Who can become a tenant at Musjroom?

Anyone who Is 18 years or older can become a tenant at Musjroom. All you have to do is download the app, fill in some details and you are all set to book your first stay with Musjroom.

Read more
Is it safe to make money with Musjroom?

To make money at Musjroom you enter into an agreement with another user. It is important to ensure your safety. Read the experiences from other guests for example, and make sure there is always some who knows where you are staying. Do you have any questions or do you want to report a problem? Contact us and together we will find a solution.

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Is my personal data safe with Musjroom?

Musjroom handles your personal data with the utmost care. We have taken several measurements to guarantee your safety. Your personal data is encrypted and we use secure connections by which all information between you and our website is shielded. For more information we refer to our privacy declaration.

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What about liability?

Through Musjroom the tenant and the host enter into an agreement with each other. Musjroom is not responsible for the outcome nor the execution of that agreement. In case of conflict between a renter and a host, Musjroom is not liable. We do whatever lays in our power to mediate and find a resolution in case of conflict.

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How do I know with whom I am staying?

Would you like to know with whom you are staying? Every user has a personal profile on which you’ll find information. You can see how long they’ve been using Musjroom, which languages they speak and which reviews they’ve received. Both tenant and host can receive reviews.

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